Privacy Policy
Effective Date: January 2025
Version 1.0
Last Updated: 15/06/2025
At Frequent Fan, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our platform, mobile app, and services.
By using Frequent Fan, you consent to the practices described in this Privacy Policy.
1. Who We Are
Frequent Fan is a fan-first loyalty and rewards platform. We partner with sports leagues, teams, brands, athletes and merchants to reward fans for their engagement, purchases, and participation in experiences both online and in the real world.
2. Information We Collect
We may collect the following types of information:
a. Device & Technical Information
- IP address and location data
- Device type, OS, browser
- Log and session data
b. Personal Information
- Email address – if you register on this website.
3. How We Use Your Information
We use your data to:
- Communicate updates, promotions, and support messages
- Comply with legal obligations
4. How We Share Your Information
We may share data:
- With analytics and cloud providers to improve platform performance
- With regulators or authorities, where required by law
We do not sell your personal information.
5. Your Choices & Controls
You can:
- Opt out of marketing communications at any time
- Delete your account or request data deletion by contacting support
- Manage cookies and tracking preferences via your browser settings
6. Data Security
We use encryption, secure data storage, multi-step access controls, and third-party compliance tools (like Vanta) to protect your data. However, no system is 100% secure — always protect your login credentials.
7. Data Retention
We retain your data only as long as necessary for platform use, legal obligations, or account recovery, whichever is longest. You may request early deletion of personal data.
8. Children’s Privacy
Frequent Fan is not intended for users under 13 years of age. We do not knowingly collect information from children.
9. International Users
Our corporate platform is based in Australia and primarily serves users in the United States of America. By using our services, you consent to the transfer of your data to and from these jurisdictions.
10. Updates to This Policy
We may update this Privacy Policy periodically.
Updates to this policy can be found at the top of the page under versions.
11. Contact Us
For privacy-related questions or requests, please contact us at:
[email protected]
Frequent Fan Inc.
