Privacy Policy

Effective Date: January 2025
Version 1.1
Last Updated: 30th January 2026

At FrequentFan, we take privacy and data protection seriously. This Privacy Policy explains how Frequent Fan Inc. (“FrequentFan,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information in connection with your use of our website, services, and related interactions.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Who We Are

Frequent Fan Inc. is a technology company that provides loyalty, rewards, and experience-fulfillment services to financial institutions, loyalty program operators, brands, sports leagues, teams, athletes, and merchants (collectively, “Partners”).

FrequentFan is not a bank, financial institution, or issuer of loyalty currency. We do not hold consumer funds, maintain reward balances, or provide banking or financial advisory services.

This Privacy Policy applies to www.frequentfan.com and related corporate interactions. Data processed on behalf of Partners in connection with issuer loyalty programs is governed by applicable partner agreements and issuer privacy notices.

 

2. Information We Collect

A. Information You Voluntarily Provide

We may collect limited personal information if you choose to submit it, including:

• Name
• Email address
• Professional or employment information (e.g., resumes or LinkedIn details)
• Information included in contact, partnership, or careers inquiries

B. Device and Technical Information

When you visit our website, we may automatically collect:

• IP address
• Approximate location (derived from IP)
• Device type, operating system, and browser
• Log files, timestamps, and usage data
• Cookie and session identifiers

What We Do Not Collect via This Website

We do not collect or request:

• Bank account details
• Login credentials
• Loyalty account numbers
• Reward balances
• Payment information

 

3. How We Use Your Information

We use personal information to:

• Respond to inquiries and communications
• Evaluate partnerships, business opportunities, and employment applications
• Operate, maintain, and improve our website
• Monitor security, prevent fraud, and ensure system integrity
• Comply with legal and regulatory obligations

We do not use website-collected data to issue, manage, or redeem rewards.

4. Data Processing for Partner Programs

Where FrequentFan processes personal data in connection with partner loyalty programs or reward fulfillment outside of this website, such processing occurs:

• Solely under Partner and/or Issuing Institution instruction
• Pursuant to written agreements and applicable data protection laws
• As a service provider or data processor, not as a data controller or issuer

End users should refer to the privacy policies of the applicable Issuing Institution for details regarding reward program data.

 

5. How We Share Your Information

We may share personal information:

• With trusted service providers (e.g., cloud hosting, analytics, security monitoring) solely to operate and secure our systems
• With professional advisors (legal, accounting, compliance) as necessary
• With regulators, law enforcement, or authorities when required by law

We do not sell personal information and do not share personal data for cross-context behavioral advertising.

6. Data Security

We use industry-standard administrative, technical, and organizational safeguards to protect personal information, including:

• Encryption in transit and at rest
• Access controls and least-privilege permissions
• Secure cloud infrastructure
• Continuous monitoring and vulnerability management
• Third-party security and compliance tooling (including SOC-aligned controls and platforms such as Vanta)

No system is completely secure. Users should take appropriate steps to protect their own devices and credentials.

 

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Policy
• Meet legal, regulatory, or contractual obligations
• Resolve disputes or enforce agreements

You may request deletion of your personal information, subject to applicable legal retention requirements.

 

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of personal information
• Opt out of marketing communications
• Object to or restrict certain processing activities

Requests can be submitted using the contact information below.

 

9. Children’s Privacy

FrequentFan services are not intended for individuals under the age of 21, and we do not knowingly collect personal information from children.

 

10. International Data Transfers

Frequent Fan Inc. is incorporated in the United States and maintains offices in New York. Personal information may be processed and stored in the United States or other jurisdictions where our service providers operate.

By using our website or services, you consent to the transfer of your information to these locations, which may have different data protection laws than your home jurisdiction.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the revised Policy.

 

12. Contact Us

For privacy-related questions or requests, please contact us at:

[email protected]
Frequent Fan Inc.